Cancellation policy

Last Updated: July 6, 2026

At PURETREX, we process and ship orders very quickly to ensure fast delivery for all customers. Because of this, cancellation requests are time-sensitive.

Quick Summary

  • Contact us immediately after purchase for the best chance of cancellation
  • Once an order is processed or shipped, cancellation may no longer be possible
  • Subscriptions can be cancelled anytime from your account — no fees, no questions asked
  • Orders that can't be cancelled can still be returned under our Returns & Refund Policy

Cancelling an Order

We will always do our best to cancel an order if you contact us immediately after purchase. However, in some occasions the order may have already been processed or shipped, and cancellation may no longer be possible.

Cancelling a Subscription

You can cancel your Subscribe & Save subscription at any time — there are no cancellation fees and no minimum commitment.

To cancel, simply log in to your account, go to your subscriptions, and cancel with a few clicks. You can also pause, skip a delivery, or change your delivery frequency from the same place.

To avoid being charged for your next delivery, please cancel before your next renewal date. If a subscription order has already been processed or shipped, it can no longer be cancelled — but you may return it in accordance with our Returns & Refund Policy.

Having trouble cancelling? Email us at support@puretrex.co.uk or call us on 0125 9231 234 and we'll take care of it for you.

If Your Order Cannot Be Cancelled

If your order cannot be cancelled, you may still return it in accordance with our Returns & Refund Policy. Returned items must remain unopened and in their original condition.