FAQ
Frequently Asked Questions.
Find answers about our products
Products Information
Where are your supplements made?
Most of our supplements are made in the UK under strict GMP (Good Manufacturing Practice) guidelines. However, a few of them are made in the USA. The country of manufacture is clearly stated on the label and visible in the product photos.
Are your products vegan and gluten-free?
Many of our products are vegan, gluten-free, and free from artificial additives. Check individual product descriptions for specific details.
Do your supplements contain artificial colors, preservatives, or sweeteners?
PURETREX focuses on clean formulations, and most of our products are free from artificial colors, preservatives, and sweeteners.
Do you offer third-party testing?
Yes, many of our products undergo third-party testing for quality, purity, and safety. If you need more details on specific products, feel free to contact us.
Can I take multiple PURETREX supplements together?
Many of our supplements are designed to work synergistically, but we always recommend consulting a healthcare professional before combining multiple supplements.
How do I know the correct dosage for my supplement?
Each product label provides clear dosage instructions. Follow the recommended serving size or consult a healthcare professional if unsure.
Are PURETREX supplements suitable for people with dietary restrictions?
Many of our products are dairy-free, soy-free, and allergen-friendly. Please check the ingredient list or contact us for specific dietary concerns.
How long does it take to notice results from taking supplements?
Results vary based on the individual and the supplement. Some may experience benefits within a few days, while others may take weeks of consistent use to notice significant improvements.
If you have any further questions, feel free to contact us at support@puretrex.co.uk!
Find answers to our most frequently asked questions.
Shipping & returns
How long does delivery take?
We offer same-day dispatch with 1-3 day delivery via Royal Mail Tracked. You’ll receive a tracking number once your order is shipped.
Do you offer free shipping?
Yes, we offer free UK shipping on orders over £40. Check our website for the latest free shipping promotions.
Do you ship internationally?
Yes, we ship internationally!
Can I change my order after placing it?
We process orders quickly, so changes may not be possible. Please contact our support team immediately at support@puretrex.co.uk to check if modifications can be made.
My order hasn’t arrived. What should I do?
If your order hasn’t arrived within the estimated timeframe, check your tracking details. If there’s an issue, please contact the courier directly. If further assistance is needed, reach out to us at support@puretrex.co.uk.
"PURETREX products are top-quality! I’ve noticed a real difference in my energy and well-being since taking them. Plus, the customer support team was incredibly helpful when I had a question about my order. Highly recommend"
— Kirsty L.